Big11 takes the privacy of every member seriously. This document clearly explains how we collect, use, store, and protect your personal data — without confusing technical language.
All personal data and financial transactions are protected by 256-bit SSL encryption — the same security standard used by international banking institutions.
Our identity verification process ensures that only authorised users can access and use the platform, protecting you from unauthorised account access.
Your data is stored on firewall-protected servers monitored in real time. Access to members' personal data is restricted to authorised personnel only.
You have full control over your browser cookie settings. big11 uses cookies solely to enhance the user experience and not to track activity outside the platform.
Big11 does not sell, rent, or disclose your personal data to any third party for marketing purposes without your explicit consent.
All data management practices at big11 comply with Malaysia's Personal Data Protection Act (PDPA) 2010 and relevant international data protection standards.
Big11 is an online gaming platform that operates with full commitment to user privacy protection. We believe that trust is the foundation of a long-term relationship between a platform and its members. This Privacy Policy is therefore written clearly and transparently so that you truly understand what happens to your information.
This Privacy Policy applies to all users who access or use the big11 platform via the official website https://big11.pro or through the big11 mobile app for Android and iOS. It covers every interaction you have with our platform — from your very first visit as a guest to your daily activities as a registered member.
big11 has never sold your personal data. All information you share with us is used solely to improve your experience on the platform and to meet relevant legal requirements.
Big11 collects your personal data through several channels: directly when you register or use the platform, automatically through browser technologies, and in certain cases through trusted third parties such as payment providers.
| Data Categories | Information Types | Collection Method |
|---|---|---|
| Personal Identity | Full name, date of birth, gender, identity card or passport number | Registration form & KYC |
| Contact Information | Email address, phone number, residential address | Account registration |
| Financial | Bank account details, digital wallets, deposit and withdrawal transaction history | Payment transactions |
| Platform Activity | Game history, betting records, login logs, active time on platform | Automatically via system |
| Technical | IP address, device type, operating system, browser, cookie data | Automatically upon access |
| Communications | Correspondence with the support team, complaints, feedback | Live chat & email |
big11 does not store credit or debit card details directly. All payments are processed through payment gateways that hold internationally recognised security certifications.
Every piece of data we collect has a clear and lawful purpose. big11 uses your information only for the following purposes and will not use it beyond the stated scope without your consent:
Marketing Unsubscribe: You may opt out of marketing communications at any time by clicking the "unsubscribe" link in our emails or through your account settings on the big11 platform.
Big11 does not share your personal data with third parties for profit. However, in the course of operating the platform lawfully and securely, there are specific situations where limited and controlled data sharing is necessary:
All third parties we work with are bound by data protection agreements that require them to use your data solely for the specified purposes and for no other purpose.
Big11 continuously invests in security infrastructure to ensure your data remains protected at all times. The following are the layers of protection we employ:
While no system can guarantee absolute security, big11 does everything possible to minimise the risk of data breaches. In the event of a security incident involving your personal data, big11 will notify you within the timeframe required by applicable law.
The big11 platform uses cookies and similar tracking technologies to enhance your experience. Understanding how we use cookies will help you make better decisions about your privacy.
| Cookie Types | Function | Duration |
|---|---|---|
| Essential Cookies | Enabling core platform functions such as login sessions and security | Session only |
| Performance Cookies | Collecting anonymous usage data for platform improvement | Up to 1 year |
| Functional Cookies | Saving user preferences such as language and display settings | Up to 1 year |
| Analytics Cookies | Understanding platform usage patterns for improvement purposes | Up to 2 years |
You can manage or disable cookies through your web browser settings. However, disabling certain cookies may affect the functionality of the big11 platform. For more information on managing cookies in your browser, please refer to your browser's help guide.
Big11 does not retain your personal data indefinitely. We have a clear data retention policy based on operational needs and legal obligations:
Once the retention period expires, your data will be securely deleted or anonymised in accordance with standard procedures that ensure the data cannot be recovered or identified.
Under Malaysia's Personal Data Protection Act (PDPA) 2010, you have certain rights regarding the personal data we hold about you. big11 respects and facilitates the exercise of these rights:
You have the right to request a copy of the personal data we hold about you at any time.
You have the right to request correction of any inaccurate or incomplete personal data we hold.
Under certain circumstances, you may request the deletion of your personal data, subject to legal obligations.
You have the right to object to the processing of your data for direct marketing purposes at any time.
You have the right to receive your data in a machine-readable format for transfer to another platform.
You may request that we restrict the processing of your data in certain circumstances as provided by law.
To exercise any of the above rights, contact the big11 Data Protection Officer (DPO) team via email at [email protected] or via the platform's live chat. We will process your request within 30 business days.
The big11 platform is strictly for adults aged 18 and above. We do not knowingly collect or process personal data of individuals under the age of 18.
big11 takes child protection very seriously. We use an age verification system during registration to minimise the risk of sign-ups by underage individuals.
Big11 reserves the right to amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform improvements. When material changes are made, we will:
Your continued use of the big11 platform after any Privacy Policy amendments take effect will be considered as your acceptance of the updated terms. We encourage you to review this page periodically to stay informed of the latest version.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how big11 handles your personal data, please contact us through the following channels:
We are committed to responding to all privacy-related inquiries within 3 working days and resolve formal complaints within 30 working days of the date of receipt.
If you are not satisfied with big11's response to your privacy complaint, you have the right to refer the matter to the Department of Personal Data Protection Malaysia or the relevant regulatory body under the applicable jurisdiction.
More than just a written policy — big11 implements data protection through concrete actions you can see and feel for yourself
Fully compliant with the Malaysian Personal Data Protection Act 2010.
Big11 has a Data Protection Officer (DPO) responsible for ensuring your privacy is upheld.
Security audits are conducted by independent third parties annually to ensure data protection measures remain up to date.
Big11's data management practices align with leading international data protection standards.
Create a free account today and enjoy a safe, personalised, and exciting gaming experience alongside more than 500,000 big11 members across Malaysia.
Register for Free Now Responsible Gaming