Terms and Conditions big11 — Guide User Platform

In this Terms and Conditions document, the following words and expressions carry the meanings as stated unless the context requires otherwise:

• "Platform" refers to the big11 website accessible at https://big11.pro and the big11 mobile app for Android and iOS.
• "User" / "Member" / "You" refers to any individual who registers, accesses, or uses the big11 platform.
• "big11" / "Company" / "We" refers to the operator of the big11 platform and all related entities managing this service.
• "Service" covers all products and features offered through the platform, including online casino, Live Casino, sports betting, slots, and table games.
• "Real Money" refers to actual cash deposited into a user's account for gaming purposes.
• "Bonus Balance" refers to free credits or promotional bonuses credited to a user's account subject to wagering requirements.

Use of the big11 platform is restricted to individuals who meet all of the following eligibility requirements. big11 reserves the right to decline or suspend any registration that does not meet these criteria without providing a reason:

• Aged 18 years and above at the time of registration and throughout the period of platform use.
• Not be located in a jurisdiction or territory that prohibits or restricts the use of online gaming services.
• Not currently declared bankrupt or subject to bankruptcy proceedings in any jurisdiction.
• Register under your own name only — registration on behalf of a third party is strictly prohibited.
• May only hold one (1) active account at any one time. Registering multiple accounts is a serious violation of these terms.
• Provide true, complete and current personal information during the registration and KYC verification process.

Once registration is complete, you are fully responsible for all activities that take place within your big11 account. The following are the key responsibilities that must be observed:

• Keep your account password confidential at all times. big11 will never ask for your password through any communication channel.
• Notify big11 immediately via live chat or support email if you suspect any unauthorised access to your account.
• Ensure that all personal information in your account is always accurate and kept up to date whenever any changes occur.
• Not transfer, sell or grant account access to any other party under any circumstances.
• Do not use automation software, bots, scripts, or any unauthorized methods to access or use the platform.

Identity verification (KYC) is mandatory before any first withdrawal is processed. Required documents include a valid national ID or passport, proof of current address and, in certain cases, proof of the payment method used. The KYC process is typically completed within 24 working hours.

Big11 supports a variety of popular payment methods in Malaysia to facilitate deposit and withdrawal transactions. All financial transactions are protected by 256-bit SSL encryption.

Accepted Deposit Methods: FPX (all major Malaysian banks), TNG eWallet, GrabPay, Boost, direct bank deposit, and other digital payment methods listed on the platform.

• Minimum deposit: RM 20 for all payment methods.
• Deposit funds are typically credited to your account within 1–5 minutes after verification.
• Every deposit must be made using a payment method registered in the user's own name. big11 does not accept third-party deposits.
• Big11 does not charge any fees for deposit transactions. Payment processing fees charged by the payment provider (if any) are borne by the user.

Withdrawal Policy:

• Minimum withdrawal: RM 30 per transaction.
• Withdrawals are processed within 15 minutes for accounts that have completed full KYC verification.
• Withdrawals must be made to the same payment method used for the original deposit, for security and anti-money laundering purposes.
• Big11 reserves the right to request additional documents before processing withdrawals that exceed certain limits as a fraud prevention measure.
• Winnings from bonuses may only be withdrawn once the wagering requirements have been fully met.

Big11 offers a wide range of bonuses and promotions for both new and existing members. All bonus offers are subject to wagering requirements and specific rules stated in each respective promotional offer.

• Each bonus carries a wagering requirement (rollover) that must be met before the bonus funds and any associated winnings can be withdrawn.
• The welcome bonus is only available to new members registering for the first time and making their first deposit.
• One user, one IP address, one device, one payment method and one residential address is eligible to receive the welcome bonus once only.
• Big11 reserves the right to void bonuses and associated wins if there is evidence of abuse, fraud, or any attempt to manipulate bonus terms.
• Maximum wagering limit using bonus funds is RM 20 per session or as stated in the relevant promotion terms.
• Bonuses are non-transferable between accounts and have no cash value unless withdrawal conditions are met.

All games offered on the big11 platform use a random number generator (RNG) that has been independently audited and certified by an international certification body. This ensures that every game outcome is truly random and fair for all players.

• Users are not permitted to use any software, method or strategy designed to cheat, manipulate or gain an unfair advantage in any game.
• Player collusion to gain an unfair advantage in table games or poker is strictly prohibited and may result in account termination.
• Any game outcome that has been finalised and confirmed by the system is final. big11 will not make exceptions or reversals based on personal grounds.
• In the event of a technical failure or system disruption during gameplay, big11 will resolve the situation based on valid system records. Bets affected by a technical disruption will be returned to the player.
• Disruptive, threatening, or abusive behavior toward other players or big11 staff on any communication platform is strictly prohibited and may result in account suspension.

Big11 reserves the right to close, suspend, or restrict any user account for the following reasons without prior notice:

• Violation of any terms and conditions stated in this document.
• Evidence or suspicion of fraud, money laundering or other criminal activity.
• Systematic abuse of bonuses or promotions.
• Multiple account registrations by the same individual.
• Failure to comply with KYC verification requests within the stipulated timeframe.
• Voluntary account closure request by the user through customer support channels.

Users who wish to voluntarily close their account may do so by contacting the big11 support team via live chat. Any valid real-money balance will be returned after all checks have been completed.

Big11 takes fraud and money laundering seriously. We comply with international guidelines in implementing our Know Your Customer (KYC) and Anti-Money Laundering (AML) policies.

• All transactions are monitored in real time by big11's automated fraud detection system.
• Suspicious transactions will be held for manual review before processing.
• Big11 reserves the right to report any suspected money laundering activity to the relevant authorities.
• If an account is found to be involved in fraudulent activity, all balances and winnings in that account will be fully forfeited.

Protecting your personal data is a priority for big11. All information you provide to us is collected, stored and processed in accordance with Privacy Policy big11, which forms part of these terms.

• Your personal data will not be sold, rented, or shared with third parties for marketing purposes without your consent.
• Big11 uses 256-bit SSL encryption to protect all data transmitted between your device and our servers.
• You have the right to request access, correction, or deletion of your personal data, subject to applicable legal obligations.
• By using the big11 platform, you agree to receive account-related communications and promotions via email or app notifications. You may unsubscribe from marketing communications at any time.

To the extent permitted by applicable law, big11 is not liable for any indirect, incidental, special, consequential or punitive losses arising from use of the platform, including:

• Financial losses resulting from unfavourable game outcomes.
• Service disruptions due to system maintenance, third-party technical failures, or circumstances beyond our control (force majeure).
• Losses arising from unauthorised access to a user's account due to the user's own negligence in safeguarding their password.
• Losses arising from reliance on information on the platform that may contain technical errors.

Big11 reserves the right to amend, update, or replace any part of these Terms and Conditions at any time without prior notice. Amendments take effect immediately upon being published on the platform.

• Users are encouraged to review this Terms and Conditions page periodically to ensure they are always aware of the latest version.
• Continued use of the platform after any amendment takes effect will be deemed acceptance of the revised terms.
• For material and significant amendments, big11 will endeavor to notify users via email or in-platform notification.

These Terms and Conditions are governed by and interpreted in accordance with the laws of the jurisdiction in which big11 holds its operating licence. Any dispute arising from or related to the use of the big11 platform shall be resolved through the following process:

• First Stage: Contact the big11 customer support team via live chat or support email for informal resolution within 14 working days.
• Second Stage: If a resolution cannot be reached, the matter may be referred to an independent arbitrator appointed in accordance with big11's licensing procedures.
• The arbitrator's decision is final and binding on both parties.